Refunds

Most of Elora is free. You can pay for Elora+ (1, 6 or 12 months) and for unlocking a match. Both are digital and start on your account as soon as the payment goes through.

No refunds once it's yours

Because Elora+ and unlocks are delivered straight away, we don't refund them or cancel them once they're on your account, including time on Elora+ you haven't used.

When we do refund

We refund the full amount if something went wrong with the payment:

• you were charged, but Elora+ or the unlock never reached your account;
• you were charged twice for the same thing;
• you were charged a different amount from the one shown at checkout.

Write to hello@elora.social within 30 days of paying, with the email you sign in with and the payment ID from your receipt. Once we approve it, the money goes back to the card, UPI or account you paid with within 5–7 working days.

Cancelling Elora+

Elora+ is paid once and doesn't renew by itself, so there's nothing to cancel: it simply ends after the time you chose. Buying again adds the time on.

Payments are handled by Razorpay. See also the terms and delivery policy.